FAQs
Frequently Asked Questions (FAQ)
1. Do I have to be 18 or older to purchase Atem products?
Yes, Atem products are designed for adult use only. You must be 18 years or older (or the legal age in your country) to purchase and use our products.
2. Do you ship worldwide?
Currently, Atem ships to select countries. Please check our Shipping Policy for the list of available destinations. If your country is not listed, feel free to contact us at info@atem.health to inquire about future availability.
3. What is Atem?
Atem is a wellness brand offering innovative, plant-based products like vitamin-infused vapes and pouches. Our products are designed to help you relax, energize, and support your overall health and vitality, all while fitting into your busy lifestyle.
4. Are Atem products safe?
Yes, safety is our top priority. Atem products are crafted using high-quality, plant-based ingredients. We avoid harmful chemicals and ensure that our products meet rigorous safety standards.
5. What flavors and benefits do your vapes offer?
We currently offer three unique vape options, each tailored to specific wellness needs:
- (Melatonin - Lavender): Promotes relaxation and better sleep.
- (Caffeine - Cool Mint): Boosts energy and focus.
- (B12 & Vitamin C - Watermelon or Blueberry): Enhances vitality and supports the immune system.
6. How do I use Atem vapes?
Using Atem vapes is simple:
- Remove the packaging.
- Inhale gently through the mouthpiece for a few seconds.
- Enjoy the benefits as needed throughout your day.
Note: Follow the usage instructions provided with your product.
7. How are your pouches used?
Our pouches are designed for portability and ease of use. Simply carry them with you, open when needed, and enjoy the wellness boost they provide. More details on pouch types and usage will be provided with each product.
8. Do Atem products contain nicotine?
No, Atem vapes and pouches are nicotine-free. They are focused on delivering wellness through vitamins and plant-based ingredients, not harmful substances.
9. How long do Atem vapes last?
Each vape is designed to last for approximately 300-400 puffs, depending on usage.
10. Can I travel with Atem products?
Yes, Atem products are lightweight and travel-friendly. However, please check your airline and destination’s regulations regarding vapes and similar products before traveling.
11. What is your return and refund policy?
We want you to love your Atem experience. If you’re not satisfied, you can return unused and unopened items within 30 days of purchase. Visit our Return and Refund Policy page for more details.
12. How do I track my order?
Once your order is shipped, you’ll receive a confirmation email with a tracking number. Use the tracking number to monitor your package’s progress through our shipping partner’s website.
13. How can I contact Atem for support?
We’re here to help! Feel free to reach out to us via:
- Email: info@atem.health
- Instagram: AtemHealth
14. Are Atem products environmentally friendly?
We are committed to sustainability. Atem uses eco-friendly packaging and continuously works on minimizing our environmental impact.
15. Where can I buy Atem products?
Atem products can be purchased directly from our website. Stay tuned for future updates on partnerships and availability at other retailers.
16. How do I stay updated on new products or offers?
Subscribe to our newsletter or follow us on social media to stay informed about new product launches, promotions, and exclusive offers.