Refund policy
At Atem, we value your satisfaction and stand behind the quality of our products. If you’re not completely satisfied with your purchase, we’re here to help.
Eligibility for Returns
- Timeframe: Products must be returned within 30 days of purchase.
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Condition: To be eligible for a return, the item must be:
- Unused and in the same condition as received.
- In its original packaging.
- Proof of Purchase: A valid receipt or order confirmation must be provided.
Non-Returnable Items
- Used or partially used items.
- Items not purchased directly from Atem (e.g., third-party sellers).
- Customized or special-order items.
How to Request a Return
- Contact our customer support team at info@atem.health with your order details.
- Upon approval, you will receive instructions on how to ship the product back to us.
- Customers are responsible for return shipping costs unless the item is defective or damaged upon receipt.
Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within 7-10 business days.
Exchanges
If you received a defective or damaged item, please contact us within 7 days of receiving your order for an exchange.
Damaged or Defective Products
If your product arrives damaged or defective, please reach out to us immediately at info@atem.health with a photo and description of the issue. We will replace the item or issue a full refund, including shipping costs.
Contact Us
If you have any questions about our return and refund policy, please contact us at:
Email: info@atem.health