Terms of Service

Effective Date: 05/12/2024

Welcome to Atem! These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing, browsing, or purchasing from Atem, you agree to comply with these Terms. Please read them carefully.

1. Acceptance of Terms

By accessing our website or using any of our services, you acknowledge and agree to these Terms of Service, including any updates or modifications we may implement in the future. If you do not agree to these Terms, you are not authorised to use our services. We recommend regularly reviewing these Terms for updates or changes.

2. Eligibility

You must be at least 18 years of age to access or purchase products from Atem. By using our services, you confirm that you meet this age requirement. Atem products are not intended for minors or individuals prohibited by law from using such products.

3. Products and Services

  • Product Descriptions: We aim to provide accurate and detailed descriptions of all products. However, we cannot guarantee that all information, including images, colours, and details, is free from errors or misrepresentations.
  • Product Use: Our products are intended solely for personal use. Commercial resale or redistribution of our products is prohibited without prior written consent.
  • Availability: Products are subject to availability. Atem reserves the right to modify or discontinue products at any time, without prior notice.
  • Safety: Before using any product, carefully review all packaging instructions and warnings. Consult with a healthcare professional if you have concerns about product suitability.

4. Orders and Payments

  • Placing an Order: By placing an order, you confirm that all information provided is accurate, including billing, shipping details, and payment information.
  • Order Confirmation: An email receipt will be sent to confirm your order. Atem reserves the right to cancel or refuse orders in cases of suspected fraud, unauthorized payments, or pricing errors.
  • Pricing: All prices are displayed in AUD and include applicable taxes unless otherwise stated. Prices are subject to change without prior notice.
  • Accepted Payments: Atem accepts major credit/debit cards, PayPal, and other payment methods as specified at checkout.

5. Shipping and Delivery

For detailed information about our shipping policies, delivery times, and locations we serve, please refer to our Shipping Policy.

6. Returns and Refunds

Our Return and Refund Policy outlines the conditions under which products can be returned or refunded. Please review the policy for detailed instructions and eligibility criteria.

7. User Accounts

  • Account Creation: To access certain features, you may need to create an account. You are responsible for maintaining the confidentiality of your account credentials.
  • Unauthorised Access: Notify us immediately if you suspect unauthorised access to your account. Atem is not liable for damages resulting from unauthorised use of your account.

8. User Conduct

By using our services, you agree not to:

  • Violate applicable laws or regulations.
  • Use our services for unauthorised or unlawful purposes.
  • Disrupt or interfere with the operation of our website, services, or systems.
  • Submit false or misleading information during transactions or communications.

9. Intellectual Property

  • Ownership: All content on the Atem website, including text, graphics, logos, designs, and images, is the exclusive property of Atem or its licensors.
  • Restrictions: You may not copy, reproduce, distribute, or modify any of our content without explicit written consent.
  • Trademarks: Atem’s name, logo, and product designs are protected by trademark laws. Unauthorised use is strictly prohibited.

10. Limitation of Liability

To the fullest extent permitted by law, Atem is not liable for:

  • Indirect, incidental, or consequential damages arising from the use or inability to use our services.
  • Loss or damage resulting from unauthorised access to your account or data.
  • Any inaccuracies or errors in product descriptions, pricing, or availability.

11. Disclaimer of Warranties

Our services are provided on an "as is" and "as available" basis. Atem does not guarantee that:

  • The website or products will meet your specific needs or expectations.
  • Services will be uninterrupted, error-free, or free from defects.

12. Governing Law and Disputes

  • These Terms are governed by the laws of Australia.
  • Any disputes arising under these Terms will be resolved exclusively in Australian courts.

13. Changes to Terms

Atem reserves the right to update or modify these Terms at any time. Significant changes will be communicated via email or prominently posted on our website. Your continued use of our services after such changes constitutes your acceptance of the revised Terms.

14. Privacy Policy

For details on how we collect, use, and protect your information, please review our Privacy Policy.

15. Subscription Policy

To learn more about managing your subscriptions, billing cycles, and cancellation processes, visit our Subscription Policy page.

16. FAQs

For answers to common questions about our products, services, and policies, visit our FAQs page.

17. Contact Information

For questions, concerns, or support, you can reach us at: