Subscription

 

Atem Subscription Policy

We value your trust in Atem’s subscription service and strive to provide a hassle-free experience. Below, you’ll find all the details about our subscription policies to ensure clarity and transparency.

1. Subscription Management

  • You can modify, pause, or cancel your subscription at any time by logging into your account or contacting us at info@atem.health
  • Changes to your subscription (including cancellations) must be made at least 48 hours before your next billing date to avoid being charged for the upcoming cycle.

2. Billing and Payments

  • Subscription charges are automatically processed on your selected billing date.
  • By subscribing, you authorise Atem to charge your saved payment method for recurring payments until you cancel your subscription.
  • If a payment fails, we will notify you, and your subscription will be temporarily paused until payment is resolved.

3. Delivery Schedule

  • Your subscription order will be shipped according to the delivery frequency you selected (e.g., every 2, 4, or 6 weeks).
  • Shipping times may vary based on location, but we strive to ensure prompt delivery.

4. Refunds and Returns

  • Subscriptions are non-refundable once the billing cycle has started.
  • If you receive a damaged or incorrect item, please contact us at info@atem.health within 7 days of delivery for assistance.
  • For more details, refer to our Refund Policy.

5. Price Changes

  • Atem reserves the right to adjust subscription pricing.
  • Subscribers will be notified of any pricing changes at least 30 days in advance.

6. Promotions and Discounts

  • Subscription discounts or promotions cannot be combined with other offers unless explicitly stated.

7. Canceling Your Subscription

  • You may cancel at any time through your account portal or by contacting us.
  • If you cancel after your payment has been processed, your subscription will remain active until the end of the current billing period.

8. Contact Us

For any questions or assistance with your subscription, feel free to reach out:
Email: info@atem.health
Business Hours: Monday to Friday, 9:00 AM - 5:00 PM (AEDT)