Shipping policy
Shipping Policy
Effective Date: 05/12/24
At Atem, we are committed to delivering your orders quickly and efficiently. This Shipping Policy outlines our shipping processes, options, and expectations.
1. Order Processing
- Processing Time: Orders are typically processed within 1-3 business days after payment confirmation.
- Business Days: Orders are processed Monday through Friday, excluding public holidays.
- Order Confirmation: You will receive a confirmation email with your order details once your order is processed.
2. Shipping Methods and Delivery Times
We offer the following shipping options:
- Within US: Delivery within 3-6 business days.
- International Shipping: Delivery times vary based on destination (typically 7-14 business days).
Note: Delivery times are estimates and may vary due to unforeseen circumstances like weather or carrier delays.
3. Shipping Costs
- Shipping charges are calculated at checkout based on the delivery method and location.
- Free shipping may be available for orders exceeding $80.
4. Order Tracking
- Once your order is shipped, you will receive an email with a tracking number and instructions to monitor your package's progress.
- Tracking may take up to 24 hours to update after shipment.
5. International Shipping
- Customers are responsible for any customs duties, taxes, or fees imposed by their country.
- We are not responsible for delays caused by customs processing.
6. Delivery Issues
- Wrong Address: Please ensure your shipping address is correct. Orders shipped to incorrect addresses provided by the customer are not eligible for refunds.
- Lost or Damaged Items: If your package is lost or arrives damaged, contact us immediately at info@atem.health for assistance.
7. Delays
While we strive for timely delivery, delays may occur due to unforeseen circumstances (e.g., weather, holidays). We appreciate your patience and understanding.
8. Contact Us
If you have any questions or concerns about shipping, please reach out to us:
Email:
info@atem.health