Shipping

 

Shipping Policy

At Atem, we’re committed to ensuring your orders are delivered quickly and reliably. Below, you’ll find the details of our shipping process, including destinations, delivery times, and costs.

1. Do You Ship Worldwide?

Currently, Atem ships to select countries. Please check the list of available shipping destinations during checkout. If your country isn’t listed, feel free to reach out to us at info@atem.health to inquire about future availability.

2. Shipping Costs

Shipping costs vary depending on your location and order size. The exact shipping fee will be calculated at checkout. We strive to offer competitive shipping rates and occasional promotions on shipping.

3. Delivery Times

Estimated delivery times vary by location:

  • Domestic Orders: 3-7 business days.
  • International Orders: 7-21 business days, depending on your location.

Note: Delivery times may be impacted by customs processing or unforeseen shipping delays.

4. Order Processing Times

Orders are processed within 1-3 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed the next business day.

5. Tracking Your Order

Once your order is shipped, you will receive a confirmation email with a tracking number. Use this tracking number to monitor your shipment through our shipping partner’s website.

6. Customs and Import Duties

For international orders, customs or import duties may apply upon arrival in your country. These fees are the responsibility of the customer and vary based on your country’s regulations. Atem has no control over these charges.

7. What If My Order Is Delayed or Lost?

If your order hasn’t arrived within the estimated delivery window, please contact us at info@atem.health with your order details. We’ll work with our shipping partners to resolve any delays or locate lost packages.

8. Can I Cancel or Change My Order After Shipping?

Unfortunately, once an order has been shipped, it cannot be modified or canceled. If you need assistance, please contact our support team as soon as possible.

9. Damaged or Incorrect Items

If your order arrives damaged or incorrect, please email us at info@atem.health within 7 days of delivery. Include your order number and photos of the issue, and we’ll assist with a replacement or refund.

10. Questions About Shipping?

For any additional questions, feel free to reach out to us at info@atem.health